Privacy policy

When you request a sample or a quote, we collect the details you submit: your name, company, work email, phone, country, the product and grade you're interested in, your estimated quantity and packaging preference, and any message you add. We also record the page you submitted from and standard technical metadata (timestamp, user agent).

To reply to your enquiry, prepare and ship a sample, and send a quotation. To improve our products and our understanding of the markets we serve. We do not sell or rent your data.

Enquiries are stored in the customer relationship system we use to manage leads and shipments, and may be visible to our team. Access is limited to people who need it to do their jobs.

We use a small number of cookies and analytics to understand how the site is used. We do not show you personalised advertising based on your browsing of this site.

You can ask to see, correct or delete the data we hold about you at any time. Email us at the address below and we'll respond within a reasonable time.

Questions about this policy or your data? Write to us at the address listed on our contact page.